Refunds & Returns Policy

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 7 days of receiving the parcel, you can ask us for:

  • A full refund if you don’t receive your order
  • A full refund if your order does not arrive within the guaranteed time (5-15 business days not including 1-3 business day processing time)
  • A full or partial refund if the item is not as described
  • For certain products, it may be difficult for us to determine if something is actually damaged or defective (like earphones for example). In rare scenarios like this, we will have to make a judgment call. This decision will be much easier to make if you provide us with as much information as possible about the damaged or defective product, and ensure that the high-quality images and videos showcase the damage or defect.
    • PRODUCT LOST / STOLEN
      • There are some things that are simply out of our control. Very rarely, an order may be lost in transit or stolen. In this case, we’ll work with you to do what we can to make things right.

    IMPORTANT NOTE: Our estimated processing time of 1 to 3 days is separate from our estimated shipping times. This is necessary to note when considering refund eligibility for ‘long shipping’.

Full refunds are not available under the following circumstances:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with a money back guarantee within 7 days of an order being delivered. The only requirement is proof of the damaged or defective product in the form of a high-quality image or video. You can send the image and/or video to our Customer Success team at [email protected].

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly Contact Us form to discuss the details with us.

Can I return my purchase?

All our products are backed with a 7-day money back guarantee. Just contact us and we will refund the purchase price.

If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Are there any items I can’t return?

Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:

  • Face and body products if opened, used, or have a broken protective seal
  • Underwear if the hygiene seal is not intact or any labels have been broken
  • Swimwear if the hygiene seal is not intact or any labels have been broken
  • Pierced jewelry if the seal has been tampered with or is broken

 

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